Operations Coordinator

Department: Company wide

Employment Type: Flexible

Location: Jersey

Description

We are looking for a brilliant Operations Coordinator to join the team at Switch. Sitting at the operational heart of the agency, the candidate will bring a calm precision to our creative environment. We are seeking someone that takes genuine pride in making things run smoothly. This is a part-time, in-person role with scope to grow.

The candidate will be our go-to person for keeping our internal processes clear and consistent, from client work through to pitches. Central to the role is ownership of our project management platform.

Key Responsibilities

Internal Operations & Project Management

You will be the connective tissue that keeps our team aligned and our projects on track:

Design, document and maintain clear operational processes across the agency
Produce and manage standard documentation and WIP reports
Generate and share progress reports to keep teams informed
Provide hands-on management support for large projects
Coordinate quarterly client satisfaction pulse checks and in-depth annual reviews
Review retainer balances monthly, sharing updates with relevant clients and internally to identify opportunities

Client Experience

You will own the client experience end-to-end, ensuring every touchpoint reflects our standards:

Ensure support requests are assigned and actioned promptly
Answering client calls, welcoming clients, managing support tickets
Maintain full transparency around work in progress for clients
Organise moments of client surprise and delight
Plan and manage client events from concept to delivery

Business Development Support

You will work closely with our BD leads to keep new business activity moving forward:

Manage a well-maintained calendar for the BD leads
Produce effective pitch documents and presentations
Organise sales meetings and ensure the client follow-up process is followed
Support delivery of our CRM process
Undertake research to inform and support BD efforts

Experience

You do not need to come from an agency background – but you do need to be someone who thrives on bringing order to complex, fast-moving environments. We are looking for:

Exceptional organisational skills and an instinct for process
A confident communicator, comfortable with clients and colleagues alike
A proactive, self-starting attitude – you spot problems before they arise
Genuine curiosity and energy (sound familiar?)
Experience with project management tools; familiarity with Accelo is a bonus
Proficiency with standard office and presentation software
An appreciation for creative work and the agency environment

Role structure

This is an in-person role based at our Jersey office. We envisage it starting on a part-time basis, with the expectation that the role will evolve alongside the agency's needs. We are open to discussing the right arrangement with the right person.

Key Responsibilities

Experience

Role structure

About Switch Digital